We ship your
orders from various international warehouses (US, Canada, China and
Singapore). Our inventory is distributed over multiple fulfilment centers
around the world in order for you to receive the order faster. This means
orders containing multiple items may be shipped individually. You may receive
an item before the next. So don't panic if you don't receive all of your items
at once as the others are on the way. If you do not receive all your purchase
within 8 weeks, please contact us to look into your shipment.
Please allow 2-3
business days for processing your order. After which, your order will be ready
to ship out. It usually takes only 15-25 business days for shipping to the US
and 25-35 business days for international shipping, depending on your location.
If there's an issue with
your package, please contact our Support Team. Please be sure to include your order and
tracking numbers, a brief explanation of the problem, and any case or reference
numbers you have started with the carrier.
The value and shipping information is
printed on a sticker on the outside of the package when your order is shipped.
We will mark the package as gift for our customers.BUTduties and taxes are calculated and
charged by customs officials in your country. As such, they are beyond our
control. As the importer of record, you are responsible for duties, taxes, and
any other charges that your country chooses to impose for the import.
much will customs charges be for my country?
As charges are individually assessed by your country’s officials
upon import, we are unable to provide an estimate on how much you may be
charged for customs. Charges vary from cases to case. Instead, please try
contacting the customs officials in your country to get a better idea of what
the customs charges may be for your order.
note that we are only able to make changes to your order if it has not been
fulfilled yet. If you want to change anything in your order, please contact us
via email email@example.com within 24 hours after placing your
order. If the order has been shipped, we can no longer make modifications to
Stellar Trends has a 30 day
refund policy for all orders placed through StellarTrends.com. If you are not
satisfied with your order for any reason, simply contact us for return
instructions and a refund. Please note we can only accept returns that are
unopened and unused.
We always try source for the best quality
products for our customers. However, there are many factors that might have
resulted your products to be damaged in the transit.
If you received a defective/damaged item, please kindly contact
us by sending an email to firstname.lastname@example.org, let us know your problem and
please don't forget to attach photos/videos which can clearly show the issue.